How do I track my order?You can track your order directly on our website by creating a LoveSeen account and logging in here. Visit the order status page to receive up to date information regarding your shipment.
Can I cancel my order?We get it. Maybe you just changed your mind. We ship quickly so if it’s already on its way to you, we can’t cancel, but we’ll do our best to work it out. Either way, email email@example.com.
Which glue should I use?We like Duo. You can purchase it here. It's hypoallergenic. Latex-free. Formaldehyde-free. And, Troi, our makeup artist in residence, approves. It’s the right kinda tacky.
Do you test on animals?Nope. That would be cruel and animals already have great lashes.
What are the lashes made of?Our lashes are made of nylon or P.E.T.
How many times can I wear the lashes?It depends. If you wear your lashes without mascara and treat them very gently, you can get up to 10 wears. If you use mascara—especially waterproof—it’s harder to get off and harder on those little lashes. Go lightly.
How do I clean the lashes?We use cotton swabs and oil-free makeup remover or micellar water. Remove the lashes and place them on a clean surface or cotton round, dip the cotton swab in the micellar water, and gently clean the lashes to remove any glue and mascara. Then dry them off with a lintless towel, or even a paper towel will do. But whatever you do: DON’T. RUB. They’re delicate.
Do the lashes come with the adhesive and the applicator?No. We sell everything separately. That way you never have too much of one thing and not enough of another.
Is the packaging recyclable?YES. We worked really hard to make our packaging 98% plastic-free. The inner tray of our lash pack is made of 100% molded sugar cane pulp. The outer pack is made of post-consumer recycled paperboard. We skipped the glossy or metallic ink (which makes paper non-recyclable.). After removing the clear P.E.T. (plastic) window from the lash pack, head for the recycle bin.
Where is the product made?Our lashes were developed by Jenna Lyons and Troi Ollivierre in New York City and expertly made by our partners in Indonesia.
Can I curl my lashes?You can…. But we recommend curling your natural lashes first. Then pinch the fake and real ones together. If you do need more lift just be gentle, sometimes lash curlers can crimp the lashes.
How many times can I wear the lashes?Take care of those little babies and you can wear them up to 10 times. Mascara, particularly waterproof, can significantly reduce the number of wears.
Do I put on eyeliner before or after putting on the lashes?Depends on the lash. If you’re wearing Cate light brown, Luca light brown, Iris light brown—you can go naked. For the rest of the styles, it’s up to you. For a fuller look, apply liner before and after. For a lighter look, lash then touch-up with liner.
How do I apply the lashes?There are lots of ways to get your lash on. Here’s how we do ours:
We also made a fun video. Check it out here.
How do I know which lash is right for me?Take the quiz !!
Can I return my lashes?Totally. Sometimes things don’t work out. We’ll gladly accept returns within 45 days after you’ve received them. Just don’t lick them 🤪 .
How do I submit a return or exchange?If you don’t love your product, simply start your return here or email us at firstname.lastname@example.org and we will get you sorted.
Do you ship internationally?At this time, we're unable to ship orders outside of the U.S. We’re working on international shipping but in the meantime, feel free to drop us a note so you can be one of the first in the know.
Is there an actual person I can talk to?We’re a small team and just starting out. We’re not set up for phone calls just yet, but we promise to get back to you within 24 hours💌 , email us at email@example.com.
We are committed to representing the community we want to serve, internally and externally. Our core team is inclusive of BIPOC, women, LGBTQIA+ and respectful of gender identity/neutrality. These benchmarks and hiring practices will also extend to our creative partners and vendors.