Shipping & Returns
CAN I RETURN MY LASHES?
Totally. Sometimes things don’t work out. We’ll gladly accept returns within 30 days of your purchase. Just don’t lick them 🤪 .
HOW DO I SUBMIT A RETURN OR EXCHANGE?
If you don’t love your product, simply start your return by emailing us at firstname.lastname@example.org and we will get you sorted.
HOW DO I GET A REFUND?
Once we've processed your return, you will get your money back in 5-7 business days, straight from our bank to yours :)
HOW MUCH IS SHIPPING?
We free standard shipping for all LoveSeen US orders over $25. For orders under $25, standard shipping is $4. We also offer expedited shipping (2 business days) for $10 on any LoveSeen product order. For our Canadian customers, we offer $15 standard shipping on orders under $25, and $5 shipping on orders over $25.
All orders under $100 which include a product from Jenna's Into It Shop will be charged a flat-rate shipping fee of $10. For those orders over $100, we offer free standard shipping.
DO YOU SHIP INTERNATIONALLY?
At this time, we're unable to ship orders overseas (We do ship to Canada though!). We’re working on international shipping but in the meantime, feel free to drop us a note so you can be one of the first in the know.
WHEN EXACTLY WILL I RECEIVE MY ORDER?
Your order will ship from our warehouse in 1-2 business days. Once your order hits the road, how long it takes to deliver depends on your shipping method. If you choose our standard shipping option, your order will arrive within 3-5 business days, depending on your location.